FAQ
Products & Care
What’s the difference between a Creative Hoodie Set and an Imagination Box, and what’s included?
Every Creative Hoodie Set includes a colour-your-own hoodie and 12 fabric markers.
Every Imagination Box includes a colour-your-own hoodie, 12 fabric markers, a rechargeable night light projector with a USB charging cable, 3 themed projection films and a zipper bag. The projector rotates and offers different lighting modes and music tracks.
Bonus projection films and stickers are also included in every Imagination Box for more creative play.
What ages are the products designed for, and how do I choose a size?
DyeDrift’s creative experience is designed for ages 5–9. Choose the hoodie size using your child’s measurements rather than age alone. Check the size guide before ordering.
Will the colours wash out?
No. The included fabric markers create permanent colours that stay on the hoodie after washing.
How do I care for the hoodie after colouring?
Let the coloured hoodie dry for 24 hours before washing. After washing, it’s ready to wear.
Shipping & Orders
Where do you ship, and how much does shipping cost?
We currently ship to Canada and the United States. Shipping is calculated at checkout, where you’ll see the available delivery options for your address.
For orders delivered to the United States, the customer is responsible for any applicable import duties, import taxes and carrier customs fees. See our Shipping Policy for more details.
When will my order arrive, and how can I track it?
Orders are typically processed within 1–2 business days. Delivery estimates for available shipping services are shown at checkout and vary by destination and service. Delivery times may be affected by carrier or customs delays.
If your selected shipping service includes tracking, we’ll email your tracking details when your order ships. Need help finding them? Email support@dyedrift.com with your order number. See our Shipping Policy for more details.
Can I change or cancel my order?
Email support@dyedrift.com with your order number to request a change or cancellation before your parcel ships. Requests are only confirmed when we email you back.
Returns
What is your exchange and refund policy?
To request a return, email support@dyedrift.com with your order number within 15 days of delivery. Please wait for approval and return instructions before sending anything back.
Items must be unused and in their original packaging. Imagination Boxes must be returned complete, with all items unused.
Customers are responsible for return shipping.
Once we’ve inspected your return, we’ll arrange an approved exchange or issue a refund to your original payment method. Please allow additional time for your bank to process the refund.
What if an item is damaged, defective, incorrect or missing?
Email support@dyedrift.com with your order number and relevant photos where possible. We’ll help resolve the issue and cover any necessary return shipping for damaged, defective or incorrect items.