Refund policy

Returns

We offer a 15-day return window, which means you have 15 days from the date you receive your item to request a return.

To be eligible for a return, the item must be unused, uncoloured, and in its original packaging.

Return shipping costs are the responsibility of the customer.

To request a return, please contact us at support@dyedrift.com with your order number.

Refunds

Refunds are issued only if the item received is damaged, or the wrong item was sent.

If your refund request is approved, the refund will be processed to your original payment method within 3–5 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.

To request a refund, please contact support@dyedrift.com with your order number and photos of the issue, if applicable.

 

Exchanges

At this time, we do not offer exchanges. If you need a different size or design, please initiate a return (if eligible) and place a new order.